Frequently Asked Questions
Click through our most commonly asked questions
General Questions
We provide cleaning services to most suburbs within the greater Brisbane area.
We offer a range of cleaning services including residential cleaning, deep cleaning, office cleaning, medical clinic cleaning and strata/body corporate cleaning.
Absolutely!
Our office hours are from 8am – 4pm, Monday to Saturday and Saturday.
Yes, at your request we will only use eco-friendly and non-toxic cleaning products to ensure the safety of your home and the environment.
Pricing & Payments
Our prices vary depending on the type of service and the size of the area to be cleaned. Please visit our pricing page or contact us for a customised quote.
We accept payments via bank transfer and credit card. Once you receive your invoice, you can choose the method that suits you best.
Yes, we offer discounts for subscription based weekly and fortnightly cleans.
Service Details
No, our team brings all the necessary cleaning supplies and equipment.
We provide,
Fresh microfibre cloths and mops.
High-quality cleaning products.
Multi-layered vacuum bags for a hygienic clean.
Yes, we try our best to assign the same cleaner to regular clients whenever possible for consistency and familiarity.
You can reschedule or cancel your booking up to 24 hours before the scheduled time without any charge.
Please refer to our cancellation policy for more details.
No, you do not need to be home. However, please make arrangements for our team to have access to your property.
Safety & Security
Yes, all our cleaners are fully insured and have undergone thorough background checks for your peace of mind.
We take several measures including comprehensive training for our cleaners, using safe cleaning products, and ensuring all team members follow strict safety protocols.
Your satisfaction is our priority. If you are not happy with our service, please contact us within 24 hours, and we will address the issue promptly.
Miscellaneous
To help us provide the best service, we ask that you please tidy up any personal items and ensure access to all areas that require cleaning.
Yes, in addition to our cleaning services, we also offer housesitting and pet sitting services.
Our team can take care of your home and pets while you’re away, ensuring they are safe and well-cared for.
Please contact us for more details and to arrange these services [email protected]
Police Checked & Insured
Cleaning with Care and Confidence
We take your peace of mind seriously. That’s why we provide comprehensive $10,000,000 public liability insurance, ensuring you’re fully protected.
All our staff members undergo thorough police and background checks, along with a rigorous vetting process, so you can rest assured that your property is in the hands of trusted, reliable cleaners.
Prompt & Friendly Communication
We believe that excellent service starts with clear and open communication. Our team is always ready to assist you with any questions or concerns, offering quick, friendly responses every time.
Flexibility when you need it
We understand that life can be unpredictable, which is why we offer flexible scheduling to suit your changing needs.
With direct access to our management team, rescheduling or cancelling is simple and stress-free. We’re here to accommodate your preferences and make your cleaning experience as smooth as possible.